Shipping policy
Shipping Policy
Last updated: July 27, 2026
Thank you for shopping with Santino Valore. This policy explains where we ship, how long order processing takes, estimated delivery times, shipping charges, and what to do if an order is delayed or damaged.
Shipping destinations
Santino Valore currently ships to:
- United States
We do not currently ship to locations that are unavailable during checkout.
Order processing
Orders are processed within [1-3] business days after payment is confirmed.
Business days are Monday through Friday, excluding public holidays.
Orders placed after [2:00 PM Eastern Time (ET), Monday through Friday, will be considered received on the next business day. All orders are processed within the stated processing period.] begin processing on the following business day.
During product launches, holidays, or unusually high-volume periods, processing may take longer. Any significant delay will be communicated by email.
Estimated delivery times
After processing, estimated transit times are:
- United States: [7-9] business days
The estimated total delivery time is the processing time plus the carrier transit time.
For example, an order with 2–5 business days of processing and 3–7 business days of transit may arrive within approximately 5–12 business days.
Delivery dates are estimates and may be affected by carrier delays, weather, customs processing, or incorrect address information.
Shipping charges
Shipping charges are displayed at checkout before payment and depend on the delivery destination, selected shipping method, and order details.
The shipping amount shown at checkout is the amount charged for shipping unless a later address correction or reshipment is required.
Tracking information
When your order ships, you will receive an email containing the available tracking information.
Tracking updates may take up to 48 hours to appear after the shipping confirmation is issued.
Customs duties and import charges
Customers outside [state whether the United States or another country applies] may be responsible for customs duties, import taxes, or other fees imposed by their local authorities.
These charges are not included in the product price or shipping charge unless explicitly stated during checkout.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate delivery address.
Contact us as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed after an order enters processing.
If an order is returned because of an incorrect or incomplete address, the customer may be responsible for reshipping charges.
Delayed or lost packages
If tracking shows that an order is delayed, first allow the carrier’s estimated delivery window to pass.
After that period, contact us at santinovalore@sntvl.com with your order number and tracking details. We will review the shipment and assist with the next steps.
Do not phrase this as entirely the customer’s responsibility. You remain the seller and should assist customers with carrier investigations.
Damaged packages or products
Report a damaged package or product within 48 hours of delivery.
Include:
- Your order number
- Clear photographs of the product and packaging
- A description of the damage
We will review the claim and provide an appropriate resolution under our refund and return policy.
Contact information
For shipping questions, contact:
Santino Valore
Email: santinovalore@sntvl.com
Website: sntvl.com
Support hours: [Monday–Friday, 6:00 AM–11:00 AM Pacific Time]
Expected response time: [1–2 business days]