Refund & Return Policy

At Santino, we want you to be fully satisfied with your purchase. If you're not completely happy, we're here to help.

Returns

We accept returns within 7 days of delivery. To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• Tags must be attached
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

• Sale or discounted items
• Gift cards
• Items damaged due to misuse or improper handling

Refunds

Once we receive and inspect your return:

• You will be notified of the approval or rejection of your refund
• If approved, your refund will be processed within 5–7 business days
• Refunds will be issued to the original payment method

Please note: Shipping charges are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us with your order details and photos of the issue.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with:

• Clear photos of the product
• Order number

We will arrange a replacement or full refund at no extra cost.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service

Order Cancellations

• Orders can only be cancelled within 12 hours of placing the order
• Once shipped, orders cannot be cancelled