Return Policy

Return Window

Return requests must be submitted within 14 days of the date your order is delivered.

Requests made after the 14-day return window may not be accepted. The delivery date shown by the shipping carrier will be used to determine when the return period begins.

Accepted Return Reasons

Santino Valore may accept return requests for the following reasons:

• The item arrived damaged or defective.
• The wrong item was received.
• The item does not fit or the wrong size was ordered.

Returns for reasons outside those listed above are not guaranteed and will be reviewed individually.

Damaged Or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact Santino Valore within 48 hours of delivery.

Your message should include your order number, the item affected, the reason for the return, and clear photographs where the issue is visible.

Contacting us within 48 hours allows us to verify the condition of the order and begin the return process. The approved item must still be returned within the applicable 14-day return period.

For size or fit returns, you have the full 14 days after delivery to contact us.

Item Condition

Except where an item arrived damaged or defective, returned products must be unworn, unwashed, unused, and in their original condition.

Original tags and packaging should be included where available. Items showing signs of wear, washing, alteration, staining, fragrance, or damage caused after delivery may be refused.

Starting A Return

Before sending an item back, contact our customer support team and wait for return approval and instructions.

Include the following information in your request:

• Your full name and order number.
• The product and size being returned.
• The reason for the return.
• Clear photographs for damaged, defective, or incorrect items.

Returns sent without prior approval may not be accepted or processed.

Return Shipping

For returns caused by a damaged, defective, or incorrect item, Santino Valore will review the case and provide return instructions.

For size or fit returns, the customer is responsible for the cost of returning the item unless otherwise confirmed by our support team.

We recommend using a tracked shipping service. Santino Valore is not responsible for return packages lost in transit.

Full Refunds

If approved, the refund will be issued to your original payment method within 3-5 business days.

Your bank, credit card company, or payment provider may require additional time to process and display the refund after it has been issued.

If more than 10 business days have passed since your refund was approved, please contact our customer support team.

Exchanges

Direct exchanges are not guaranteed. If you need a different size, contact our support team within 14 days of delivery.

Depending on product availability, we may ask you to return the original item for a refund and place a new order for the preferred size.

Contact

For return requests, damaged products, incorrect items, sizing issues, or refund questions, contact our customer support team and include your order number.