Terms of service

Terms of Service

Last updated: July 27, 2026

Welcome to Santino Valore. These Terms of Service govern your access to and use of our website, https://sntvl.com, and any purchases made through our online store.

Throughout these Terms, “Santino Valore,” “we,” “us,” and “our” refer to the business operating this website. By accessing our website, creating an account, or purchasing a product, you agree to these Terms of Service.

Please do not use our website or place an order if you do not agree to these Terms.

1. Online store eligibility

By using this website, you confirm that:

You are at least the age of majority in your country or region, or you have permission from a parent or legal guardian.
You will not use our website, products, or services for unlawful or unauthorized purposes.
The information you provide to us is accurate and complete.
You will not interfere with the operation or security of the website.

A violation of these Terms may result in suspension or termination of access to our services.

2. Products and product information

We make reasonable efforts to display product descriptions, colors, measurements, materials, images, and other details accurately.

However, colors and appearance may vary depending on your screen, lighting, production process, and individual product characteristics.

Measurements may vary slightly because of manufacturing tolerances. Washed, distressed, printed, or textured products may also have minor variations between individual items.

These variations are not necessarily considered defects.

We reserve the right to:

Change product descriptions, prices, or availability
Limit product quantities
Discontinue a product
Limit sales to certain people, regions, or jurisdictions
Correct errors or inaccuracies without prior notice

3. Pricing and payments

All prices are displayed in the currency shown on the website.

Applicable shipping charges, taxes, duties, and other fees will be displayed at checkout where required.

You agree to provide valid, current, and complete payment and billing information.

Payment must be authorized before an order is accepted. We may use third-party payment processors to securely process transactions.

We do not directly store complete payment-card information.

4. Orders and acceptance

Submitting an order does not guarantee that it has been accepted.

We reserve the right to refuse, limit, or cancel an order for reasons including:

Product unavailability
Incorrect pricing or product information
Suspected fraud or unauthorized payment
Unusual order quantities
Shipping restrictions
Violation of these Terms

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

We may contact you using the email address or telephone number provided at checkout if additional information is required.

5. Order changes and cancellations

Because orders may enter production or fulfilment shortly after being placed, changes and cancellations cannot be guaranteed.

Once an order has entered production or has shipped, it may no longer be eligible for cancellation.

Any approved return or refund will be handled according to our Refund Policy.

6. Shipping and delivery

Orders are processed and delivered according to our Shipping Policy.

Processing and delivery times are estimates and may be affected by:

Carrier delays
Customs inspections
Weather
Public holidays
High order volumes
Incorrect delivery information
Events outside our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

Please review our Shipping Policy for information about processing times, delivery estimates, tracking, shipping charges, customs fees, damaged shipments, and delayed packages.

7. Returns, exchanges, and refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund Policy.

Customers should review the Refund Policy before purchasing, particularly for information about:

Return eligibility
Return time limits
Product condition requirements
Non-returnable items
Return shipping costs
Damaged or incorrect items
Refund-processing times

Nothing in these Terms limits any mandatory consumer rights that apply under relevant law.

8. Intellectual property

All website content, including but not limited to:

The Santino Valore name and branding
Logos and symbols
Product designs and graphics
Photographs and videos
Written content
Website layouts
Artwork and illustrations

is owned by or licensed to Santino Valore and is protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, sell, publish, or commercially use our content without prior written permission.

Purchasing a product does not transfer ownership of any intellectual-property rights connected with its design, artwork, branding, or content.

9. Customer accounts

You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account.

You agree to notify us promptly if you believe your account has been accessed without authorization.

We may suspend or close an account that is used fraudulently, unlawfully, or in violation of these Terms.

10. Reviews and submitted content

When you submit a review, photograph, comment, suggestion, or other content to us, you confirm that:

You have the right to submit it
It does not violate another person’s rights
It is not unlawful, misleading, abusive, or harmful
It does not contain malicious code

You grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, and display submitted content for operating and promoting our business, subject to applicable privacy law.

We may remove submitted content that violates these Terms.

11. Prohibited uses

You may not use our website or services:

For unlawful, fraudulent, or deceptive purposes
To violate applicable laws or regulations
To infringe intellectual-property or privacy rights
To submit false or misleading information
To upload malware, viruses, or harmful code
To collect another person’s personal information without authorization
To interfere with the website’s security or functionality
To scrape, copy, or reproduce website content without permission
To attempt unauthorized access to our systems
To make fraudulent purchases or payment disputes

We may restrict or terminate access where prohibited activity is detected.

12. Third-party services and links

Our website may use or link to third-party services, including payment processors, delivery carriers, analytics providers, social-media platforms, and other service providers.

We are not responsible for the content, availability, privacy practices, or actions of independent third-party websites.

Your use of a third-party service may be subject to that provider’s own terms and policies.

13. Accuracy of website information

Information on our website is provided for general purposes and may occasionally contain typographical errors, inaccuracies, or omissions.

We may correct information, update content, or cancel orders affected by material errors, including errors relating to:

Product descriptions
Pricing
Promotions
Shipping charges
Delivery estimates
Availability

14. Disclaimer of warranties

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted or error-free
Every defect will be corrected immediately
The website will be free from harmful components
Every product will meet subjective personal expectations

This section does not exclude warranties or consumer protections that cannot legally be excluded.

15. Limitation of liability

To the maximum extent permitted by applicable law, Santino Valore will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the website or products.

Our liability will not be excluded or limited where doing so would be prohibited by applicable law.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any other liability that cannot legally be limited.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold Santino Valore harmless from claims, losses, liabilities, and reasonable expenses arising from:

Your unlawful use of the website
Your violation of these Terms
Your infringement of another party’s rights
Fraudulent activity carried out through your account

17. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that information may be processed by Shopify and other service providers involved in operating the store, processing payments, fulfilling orders, preventing fraud, and providing customer support.

18. Changes to these Terms

We may update these Terms from time to time.

The revised version will be published on this page with an updated “Last updated” date.

Changes will apply from the date they are published unless applicable law requires otherwise.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain effective.

20. No waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

21. Entire agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies displayed on the website, form the agreement between you and Santino Valore concerning use of the store.

22. Governing law

These Terms are governed by the laws applicable to the legal entity operating Santino Valore, without limiting any mandatory consumer rights available to customers in their place of residence.

Because you mentioned that you have a US LLC but operate from India, it is better to replace this section with the exact state where your LLC is registered:

These Terms are governed by the laws of the State of [LLC registration state], United States, without limiting any mandatory consumer rights that apply in the customer’s jurisdiction.

Do not insert a state until you confirm the actual LLC registration state.

23. Contact information

Questions about these Terms may be sent to:

Santino Valore
Website: https://sntvl.com
Email: santinovalore@sntvl.com
Support hours: Monday through Friday, 9:00 AM–2:00 PM Eastern Time, excluding public holidays
Expected response time: Within 1–2 business days