Refund policy

Refund Policy

Last Updated: May 10, 2026

Welcome to Santino Valore. We want you to be fully satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

Items must be unused, unworn, and in original condition.
All original tags and packaging must be included.
Items must not show signs of damage, washing, or alteration.
Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for returns or refunds:

Final sale or clearance items
Gift cards
Customized or personalized products
Products damaged due to misuse or improper handling

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing time may take 5–10 business days depending on your payment provider.
Shipping charges are non-refundable unless the item arrived damaged or incorrect.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product.

To request an exchange, please contact us with your order details and photos of the item.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the item and packaging
A brief explanation of the issue

We will review the issue and arrange a replacement or refund where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.